Warranty Policy — Complete and Separate

1) Overview

1. Coverage
   • This warranty covers manufacturing defects and functional failures under normal use.
2. Remedy
   • We will repair the item or replace the faulty component/board at our discretion.
3. Limitations
   • Exchange-only store policy applies; no refunds.

2) Eligibility Requirements

1. One-time claim limit
   • Warranty can be claimed only once per product (single warranty claim per item).
2. Warranty card
   • A valid, original Warranty Card must be provided with each claim.
3. Security/Intact sticker on PCB
   • The original intact sticker/seal on the PCB must be present and unbroken.
   • If the sticker/seal is broken, removed, tampered, or the signature/ID is mismatched, the warranty is void and cannot be claimed.
4. Proof of purchase
   • Order ID, invoice, and date of purchase are required.
5. Condition
   • Product must be free from physical/liquid damage and not altered or repaired by third parties.

3) What’s Covered

1. Manufacturing defects
   • Component failure under normal use.
2. Functional issues
   • Non-working or intermittent performance caused by internal component faults.
3. Parts and labor
   • Diagnostic and repair labor; replacement of faulty components as needed.

4) What’s Not Covered

1. Physical and liquid damage
   • Cracks, dents, burn marks, corrosion, or any liquid ingress.
2. Misuse or improper handling
   • ESD/static damage, over-voltage, short circuits due to installation errors, or use outside specification.
3. Tampering
   • Removed/altered serials, missing warranty card, broken/missing intact sticker, or mismatched signatures/IDs.
4. Unauthorized repair/modification
   • Any third-party soldering, reballing, jumper wires, or altered components.
5. Normal wear and consumables
   • Cosmetic wear, connectors worn by handling, or accessories not originally supplied.

5) Warranty Duration

1. Coverage period
   • As stated on your invoice or product page for the specific item/variant.
2. Start date
   • Warranty starts on the invoice date.
3. Claim limit
   • Only one claim per product within the coverage period, even if repaired/replaced.

6) How to Claim Warranty

1. Prepare documents
   • Warranty Card, invoice/order ID, product photos (including intact sticker), and a short issue description.
2. Contact support
   • Share details via our support channel to obtain a Case/Exchange ID.
3. Send for inspection
   • Ship the product to our service address. Packaging must protect against ESD and transit damage.
4. Inspection and decision
   • Our technicians will test the product. If a manufacturing fault is confirmed, we will repair or replace the faulty component/board.
5. Return shipment
   • After service, we ship the product back to you.

• Important
  • All shipping/delivery charges (to and from our facility) and any price differences are paid by the client.
  • Processing begins after we receive the item.

7) Client Responsibilities

1. Accurate information
   • Provide correct model details and problem description.
2. Safe packaging
   • Use ESD-safe packaging and adequate padding; damage in transit is not covered.
3. No tampering
   • Do not remove or alter the intact PCB sticker/seal; do not attempt repairs.

8) Our Responsibilities

1. Fair assessment
   • Perform diagnostics and share the outcome of inspection.
2. Remedy execution
   • Repair or component replacement within a reasonable time frame, subject to parts availability.
3. Communication
   • Provide updates during assessment and service.

9) Special Conditions

1. Out-of-stock or obsolete items
   • We may offer an equivalent component/board at our discretion. Any cost difference is paid by the client.
2. Data and calibration
   • We are not responsible for user data, device pairing, or calibration lost during service.
3. Multiple faults
   • If non-covered damage is found (e.g., liquid/ESD), the claim is rejected. Paid repair may be offered when feasible.

10) Quick FAQ

1. Is there a return or refund?
   • No. We operate on an exchange-only basis.
2. How many times can I claim warranty?
   • One-time claim per product within the warranty period.
3. Do I need the Warranty Card and intact sticker?
   • Yes. Both are mandatory. Broken/tampered sticker or mismatched sign/ID voids warranty.
4. Who pays shipping?
   • The client pays all shipping/delivery charges both ways.
5. What if the exact part is unavailable?
   • We will propose an equivalent option; price differences are paid by the client.

Short Snippets for Product Page

• Warranty claim: one-time only per product.
• Warranty Card and intact PCB sticker are mandatory.
• Broken/tampered sticker or mismatched ID voids warranty.
• Warranty covers repair or component replacement only.
• Client pays shipping both ways for warranty service.

Printable Warranty Card — Template

1. Front Side (Customer Copy)
   • Product Name: _______________________________
   • Model / Part No.: ____________________________
   • Serial / Sticker ID (on PCB): __________________
   • Order ID / Invoice No.: _______________________
   • Purchase Date: ____ / ____ / ______
   • Customer Name: ______________________________
   • Customer Contact (Phone / Email): ______________
   • Seller / Dealer Name: _________________________
   • Seller Stamp / Sign: __________________________
   • Warranty Period: ______________________________
   • Claim Note: This warranty is valid for one-time claim only. The original intact PCB sticker/seal and this Warranty Card are mandatory. Any broken, tampered, or mismatched sticker/ID will void the warranty.

2. Back Side (Service / Company Copy)
   • Case / Exchange ID: ___________________________
   • Received Date (by Service): ____ / ____ / ______
   • Condition on Receipt (tick):
     •  Seals/intact sticker present
     •  Packaging undamaged
     •  Visible physical/liquid damage
   • Issue Reported by Customer: ___________________
   • Inspection Findings: ___________________________
   • Service Action (tick):
     •  Repaired — Parts Replaced: __________________
     •  Component/Board Replaced — Part No: _________
     •  Claim Rejected — Reason: ___________________
   • Service Completion Date: ____ / ____ / ______
   • Technician Name & Sign: _______________________
   • Return Shipment Tracking No.: ___________________
   • Notes / Next Steps: ____________________________

3. Instructions for Use
   • Keep Customer Copy safe. Present it for any warranty claim.
   • Do not remove or tamper with the PCB sticker/seal. Tampering voids warranty.
   • For warranty claims, ship the product with this card and proof of purchase to the service address provided by support.
   • Client pays shipping both ways and any price differences if applicable.

4. Print & Layout Recommendations
   • Page size: A4 (210 × 297 mm) or Letter (8.5 × 11 in).
   • Use two-sided printing: Front = Customer Copy, Back = Service Copy.
   • Suggested font size: 11–12 pt for fields, 9–10 pt for notes.
   • Leave blank lines or boxes for handwriting (see template above).
   • Add your company logo and contact details at top if desired.

5. Ready-to-Use Text Block (copy-paste into a document)
   • Front Title: WARRANTY CARD — CUSTOMER COPY
   • Fields: Product Name / Model / Serial/Sticker ID / Order ID / Purchase Date / Customer Name / Contact / Seller / Seller Stamp / Warranty Period
   • Mandatory Note: “This warranty is valid for one-time claim only. The original intact PCB sticker/seal and this Warranty Card are mandatory. Broken/tampered/mismatched sticker or ID voids the warranty.”
   • Back Title: WARRANTY CARD — SERVICE COPY
   • Fields: Case ID / Received Date / Condition on Receipt / Issue Reported / Inspection Findings / Service Action / Completion Date / Technician Sign / Return Tracking / Notes

If you want, I can:

1. Generate a ready-to-print PDF of this Warranty Card (two-sided) — enable Document generating mode.
2. Or provide a ready-to-use Word/Google Docs layout (with table boxes) you can copy into your editor. Which do you prefer?