We value your trust in us. That is why we strive to maintain the highest standards for secure transactions and the protection of customer information. Please read the following statement to understand our information-gathering and dissemination practices.

Note

Our Privacy Policy may change at any time without prior notice. To ensure you are aware of any changes, please review this policy periodically.

By visiting this website (www.electrocare.pk), you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree, please do not use or access our website.

By using this website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to our Terms of Use.

1. Collection of Personally Identifiable Information and Other Information

When you use our website, we collect and store personal information that you voluntarily provide from time to time. Our primary goal is to provide you with a safe, efficient, smooth, and customized experience. This allows us to offer services and features that best meet your needs and to personalize your experience on our website.

In general, you may browse the website without revealing your identity or any personal information. However, once you provide personal information, you are no longer anonymous to us. Wherever possible, we indicate which fields are mandatory and which are optional. You may choose not to provide certain information by opting not to use specific services or features on the website.

We may automatically track certain information about your behavior on our website. This information is used for internal research on user demographics, interests, and behavior to better understand, protect, and serve our users. This data is analyzed on an aggregated basis and may include:

  • The URL you visited before coming to our website
  • The URL you visit after leaving our website
  • Browser type and version
  • IP address

Cookies

We use data collection devices such as cookies on certain pages of the website to analyze web traffic, measure promotional effectiveness, and promote trust and safety. Cookies are small files placed on your device that help us provide our services.

Some features of the website are only available through the use of cookies. Cookies may also allow you to avoid re-entering your password during a session and help us provide content tailored to your interests.

Most cookies are session-based and are automatically deleted at the end of your browsing session. You may decline cookies through your browser settings; however, doing so may limit certain features of the website.

Third-party cookies may appear on some pages. We do not control the use of cookies by third parties.

2. Transaction and Account Information

If you make a purchase on our website, we collect information related to your buying behavior.

If you complete a transaction, we may collect additional information, including but not limited to:

  • Billing and shipping address
  • Payment instrument details (credit/debit card information is processed through secure payment gateways and is not permanently stored by us)
  • Order and transaction details

If you post reviews, feedback, or messages, we will collect and retain that information as necessary to resolve disputes, provide customer support, and comply with legal requirements.

We collect personally identifiable information (such as name, email address, phone number, and payment-related details) when you create an account. Certain activities, such as placing orders, require registration. We may use your contact information to send updates, offers, or information related to your orders, subject to your communication preferences.

3. Use of Your Information

We use personal information to:

  • Provide requested services
  • Process transactions and deliveries
  • Resolve disputes and troubleshoot problems
  • Improve website functionality and user experience
  • Detect, prevent, and investigate fraud or illegal activities
  • Enforce our Terms of Use and Privacy Policy
  • Inform you about products, services, offers, and updates (with opt-out options)

We may analyze demographic and profile data to improve our offerings and tailor content to user preferences.

Your IP address may be used to diagnose server issues, administer the website, and gather broad demographic information.

4. Sharing of Personal Information

We may share personal information with our affiliates or business partners, subject to confidentiality obligations. Such entities may contact you for marketing purposes only if you have not opted out.

We may disclose personal information to third parties when necessary to:

  • Provide services
  • Comply with legal obligations
  • Enforce agreements
  • Prevent fraud or unlawful activities

We do not sell or rent your personal information to third parties for marketing without your explicit consent.

Personal information may be disclosed if required by law, court order, or government authority, including law enforcement agencies, in compliance with the Prevention of Electronic Crimes Act (PECA) 2016 and applicable Pakistani regulations.

In the event of a merger, acquisition, or business restructuring, your information may be transferred to the new entity, which will be required to comply with this Privacy Policy.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws and regulations in Pakistan.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Secure servers and encryption technologies are used where applicable.

While we strive to protect your data, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. User Rights (Pakistan Compliance)

In accordance with applicable Pakistani laws and best practices, you have the right to:

  • Request access to your personal data
  • Request correction or update of inaccurate information
  • Withdraw consent for marketing communications
  • Request deletion of your data, subject to legal and operational requirements

Requests can be made by contacting us using the details provided below.

8. Choice / Opt-Out

Users may opt out of receiving non-essential promotional or marketing communications at any time.

To unsubscribe from emails or newsletters, please use the unsubscribe link provided in our communications or contact us directly.

9. Advertisements

We may use third-party advertising companies to display ads. These companies may use non-personally identifiable information about your visits to this and other websites to provide relevant advertisements. This information does not include your name, address, email, or phone number.

10. Links to Other Websites

Our website may contain links to third-party websites. electrocare.pk is not responsible for the privacy practices or content of those websites. We encourage users to read the privacy policies of any linked sites.

11. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

12. Your Consent

By using this website or providing your information, you consent to the collection, use, storage, and disclosure of your information as described in this Privacy Policy.

If we make changes to this policy, we will post the updated version on this page.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:Email: support@electrocare.pk
Website: www.electrocare.pk