1) Exchange-Only Policy

  1. Summary
    • We do not offer returns or refunds. Exchange only.
  • How exchange works
    1. Submit exchange request with order ID and brief issue.
    2. Send the product to us for inspection.
    3. If approved, we will exchange for the same or equivalent item.
    4. Any price difference and all delivery/shipping charges are paid by the client.
    5. Items must be complete and in the condition received (no missing parts or damage).
  • Notes
    • Processing time starts after we receive and inspect the item.
    • If the requested replacement is out of stock, we’ll offer the closest available alternative.

2) Warranty Policy (Repair or Component Replacement)

  1. Summary
    • Warranty covers repair or replacement of faulty components only.
  • Coverage
    • Covers: manufacturing defects and component failures under normal use.
    • We will repair the item or replace the faulty component/board at our discretion.
  • Not covered
    • Physical damage, liquid damage, burns, misuse, or ESD/static damage.
    • Any damage from unauthorized repair or modification.
  • Process
    1. Contact support with order ID and issue details.
    2. Ship the product to us for testing.
    3. If a fault is confirmed, we repair or replace the component and ship back.
    4. Shipping to and from our facility is paid by the client.

3) Mismatch/Compatibility Exchanges

  1. Summary
    • No fit guarantee. If the product does not match your model, you can request an exchange.
  • Conditions
    • The item must be unused and in original condition.
    • Client pays all delivery/shipping charges and any price difference.
    • We may request photos/model details to confirm the correct replacement.

4) Shipping & Delivery

  1. Summary
    • Orders ship within 1–2 business days for in‑stock items.
  • Costs
    • All shipping, including exchange and warranty shipments, is paid by the client.
    • International orders may incur duties/taxes (client’s responsibility).

5) Support & Timelines

  1. Summary
    • We aim to respond within 24–48 hours.
  • Steps
    1. Share order ID and issue.
    2. We guide you on packaging and shipping for inspection.
    3. After inspection, we confirm exchange or warranty action.

6) Privacy & Security (Short)

  1. Summary
    • We protect your data and use secure payments (HTTPS).
  • Basics
    • We only collect what’s needed to process orders and support.
    • We don’t share your personal data for marketing without consent.

7) Payments & Differences

  1. Summary
    • We accept major payment methods.
  • Notes
    • For exchanges where the replacement costs more, the client pays the difference.
    • Delivery/shipping charges for exchanges and warranty cases are paid by the client.

FAQs

  1. What is RMA?
    • RMA stands for Return Merchandise Authorization. It is simply the approval/ID number we issue to track items sent back to us for exchange or warranty service. Even though we don’t do returns, we can still issue an “RMA/Exchange ID” to track your case.
  2. Do you accept returns?
    • No. We only offer exchanges after inspection.
  3. Who pays shipping for exchanges/warranty?
    • The client pays all delivery/shipping charges both ways.
  4. Will you repair or replace?
    • Under warranty, we will repair or replace the faulty component at our discretion.